Frequently asked questions
General questions
How do I book, and how do I pay?
To book, WhatsApp or email us. Payments are made in person, or by bank transfer. How to book.
What is a Spooky2 biofeedback scan?
The Spooky2 system records readings from a small saliva sample, and we use them to choose frequency programmes for your sessions. It is not a medical test and doesn't diagnose any condition.
Do frequency sessions hurt?
No. Most people find them relaxing. Contact sessions use soft pads or hand-held electrodes and may cause a mild tingle; plasma and scalar sessions don't touch you at all.
Can frequency sessions replace my medication or medical care?
No. Our sessions are complementary. Please keep taking prescribed medication and follow your GP's advice.
Who shouldn't have a session?
Please talk to us first if you're pregnant, have a pacemaker or other implanted electronic device, have epilepsy, or have a medical condition. Some sessions won't be suitable.
How long are sessions?
Biofeedback scans, scalar sessions and 1:1 non-dual sessions are 1 hour. Need longer? Extensions can be arranged, or booked as extra time. Other sessions are 30 or 60 minutes, as shown on each page.
How do remote programmes work?
You send us a clean fingernail clipping. We place it in our Spooky2 Remote unit and run your agreed programme from the clinic for the period you've booked.
What happens to my sample?
We label it securely, keep it only for your programme and dispose of it confidentially afterwards. See our Privacy Policy.
How long is a red light or PEMF session?
You book a 30-minute slot; the equipment switches off 5 minutes before the end.
Do you work with animals?
Yes, privately with owners and under the direction of vet practices. We ask for your vet's agreement before we work with any animal. Our animal sessions are not veterinary care.
What's your cancellation policy?
Cancel or reschedule free of charge up to 24 hours before your appointment. Within 24 hours, or if you don't attend, the session fee isn't refundable, but we'll always try to reschedule.
Do your prices include VAT?
The Frequency Hub Ltd is not VAT registered, so no VAT is added. The price you see is the price you pay.
Can I use a gift card on anything?
Gift cards can be used on sessions, events and products. They can't currently be used on monthly subscriptions. Full gift card terms are to be confirmed.
Do you offer Spooky2 technical support if I didn't buy from you?
Yes. Book a 30- or 60-minute session by Zoom screen-share or phone.
Is there a client portal?
Yes. Clients log in to the client portal to read their scans, sessions and released reports.
Red light & PEMF
What is red light therapy and how does a session feel?
It's a session under low-level red and near-infrared LED light. Most people describe it as calm and gently warm. There's no UV.
What's the difference between red and near-infrared light?
Red light is visible (around 620–680 nm). Near-infrared (around 800–1,100 nm) is just beyond what the eye can see. Our bed uses ten wavelengths across both ranges.
Is it the same as an infrared sauna or a sunbed?
No. There's no UV, as with a sunbed, and only minimal heat compared with a sauna.
How long is a session at the Harlow clinic, and what should I wear?
You book a 30-minute slot with about 20 minutes of light; the bed switches off 5 minutes before the end. You can undress to your comfort level in a private room.
Do I need to wear goggles?
Yes. We provide goggles. Never look directly into the LEDs.
Who should check with their GP first?
Anyone who is pregnant, takes medication that increases light sensitivity (some antibiotics, retinoids, St John's Wort: ask your pharmacist), has epilepsy or light sensitivity, a skin condition, a recent procedure, or a history of skin cancer.
Not sure where to start? Begin with a Biofeedback Scan & Personalised Programme (1 hour, £99).
Book your scan