Cancellations & Refunds

Draft for legal review before launch. Last updated: 19 October 2026.

Appointments

Cancel or reschedule free of charge up to 24 hours before. Within 24 hours, or if you don't attend, the session fee isn't refundable, but we'll always try to reschedule.

Booking at a distance

Under the Consumer Contracts Regulations you have 14 days to cancel a service booked at a distance (for example by WhatsApp or email). If you ask us to provide the session within those 14 days, you agree you'll lose the right to cancel once it's done (and pay for any part already provided).

Monthly programmes

Cancel any time before your next renewal date, by email or WhatsApp; no further payments are taken.

Events

To confirm: the refund window and transfer rules for event tickets.

Gift cards

To confirm: gift card refund and validity rules.

Home kit

The £200 deposit is refunded within 10 working days of the equipment being returned in working order (see the Equipment Loan Agreement).

Products

For future retail products: 14-day cancellation for goods bought online, plus your statutory rights for faulty goods.

Refunds

Refunds are made the same way you paid (in person, by bank transfer or through our online shop) within 5–10 working days. Contact: info@frequencyhub.co.uk or 01279 408223.