Technical support
Technical support
One-to-one help from an experienced practitioner covering installation, hardware setup, drivers, biofeedback and troubleshooting, by phone or Zoom.
What we can help with
- Installing and updating the software and drivers
- Setting up a frequency generator and the cables that go with it
- Biofeedback setup and running scans
- Troubleshooting and confidence-building training
How it works
Choose a time, pay online and you'll get a Zoom link automatically (or tell us if you'd prefer a phone call). Please have your computer and hardware ready when we start.
Choose your length
- 30 minutes: £49
- 60 minutes: £89
Before you book
Please tell us before booking if you are pregnant, have a pacemaker or other implanted electronic device, have epilepsy, or have any medical condition, and check with your GP first. We'll send a short health questionnaire to complete before your first visit.
What you'll need
A computer with internet access and your hardware to hand.
Questions
Do you offer technical support if I didn't buy from you?
Yes. We help any owner.
What do I need to have ready?
Your computer with the software, your generator and cables nearby, a stable internet connection, and Zoom installed (or a phone if you prefer).
What's your cancellation policy?
Cancel or reschedule free of charge up to 24 hours before your appointment. Within 24 hours, or if you don't attend, the session fee isn't refundable, but we'll always try to reschedule.
